The Association of National Park Rangers has become aware of a technical problem with USAjobs Application Manager, which has resulted in applicants being found ineligible for positions they applied for, due to documents not correctly uploading as part of the application package. This technical problem has resulted in rangers missing out on possible seasonal promotions (grade increases), missing a chance at permanent status, as well as new opportunities. ANPR is working with the National Park Service to identify as many applicants as possible who were impacted by this problem. We also want to bring your attention to this issue so you can have a better chance at being hired by the NPS.
A common requirement for many vacancy announcements is the submission of additional documentation. This documentation is either uploaded at the time of application or is already on Application Manager and reused. Frequently, applicants upload/reuse required documents, verify and submit their applicant package and logout. Applicants then receive an e-mail confirmation (copied below). This is common practice and has likely been done thousands of times, without issue.
Recently in Application Manager there have been technical problems with the reuse and uploading of documents, specifically résumés. USAjobs has posted on some vacancy announcements, a statement (copied below) regarding technical problems with the uploading of documents and how to correct the problem. In some cases applicants will be notified by e-mail of a problem with their documents, and provided a way to correct the problem. However, sometimes an e-mail isn't generated and this has resulted in applicants (exact number unknown) being found ineligible for the position to which they applied. Discovering this problem more then a couple of days after the closing of the position is not an option, and there is no chance of recourse.
We strongly encourage you to review your entire application package after submission to ensure successful upload of your documents. ANPR wants you to be a successful candidate for all positions and found to be eligible or ineligible based upon your application package and not a technical problem. If you have any questions or have encountered this very issue, please contact ANPR board member Alec Chapman, chapman.alec@gmail.com
Statement automatically generated and sent by email to applicants when submitting an application package through USAjobs Application Manager:
This is to acknowledge the receipt of the Occupational Questionnaire you submitted for the job vacancy announcement shown above. We will assess your qualifications based upon the responses you provided in the questionnaire, as well as all other materials requested in the vacancy announcement. When this evaluation is completed, you will be notified of the results with another e-mail message.
It is important to note that in many cases submitting the Occupational Questionnaire does NOT complete your application. Most jobs also require the submission of a written application or resume, as well as supporting materials such as transcripts and Veterans Preference documentation.
TO ENSURE THAT YOU RECEIVE CONSIDERATION FOR THIS POSITION, READ AND FOLLOW THE INSTRUCTIONS IN THE VACANCY ANNOUNCEMENT.
New statement on some job postings on USAjobs:
Note: If you receive an e-mail stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at 478-757-3144. Be sure to use the fax cover sheet that was linked in the vacancy announcement, include the appropriate Office Code (JY) and VIN (six digit code) so that the fax is processed properly and promptly. For further questions regarding applying online or by fax, please contact OPM at ApplicationManagerHelpDesk@opm.gov
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